Check whether the Legal Ombudsman is the right route
Separate legal-service complaints from court appeals, professional regulation and ordinary service complaints.
Use this service for a complaint about legal services where the Ombudsman scheme applies. Examples can include poor communication, unreasonable delay, failure to follow instructions, inadequate service, billing or service administration where within jurisdiction.
Do not use this route to appeal a court or tribunal decision, overturn a conviction or sentence, complain about judicial conduct, seek legal aid, or determine professional discipline that belongs to a legal regulator.
If the complaint is really about a judicial outcome, use the appropriate appeal or review route. If it concerns possible professional misconduct outside the Ombudsman’s consumer-redress remit, use the competent legal-services regulator. If it concerns the Ombudsman’s own service, use the service-complaints route.