Contact the Legal Ombudsman

Use the complaint route for legal-service complaints and the service-complaint route for concerns about Ombudsman administration.

• Complain to the legal-service provider first where the scheme requires it.
• Use the Legal Ombudsman complaint form for an eligible unresolved legal-service complaint.
• Use complaints about us for the Ombudsman service’s own administration.
• Use the competent court, tribunal, judicial-conduct or legal-regulator route where the issue falls outside the Ombudsman scheme.
• Do not send passwords, access tokens or uncontrolled sensitive evidence.